http://www.pmbody.com/lesson-learned/
http://www.projectmanagementdocs.com/project-closing-templates/lessons-learned.html
6 Tips For Lessons Learned on Projects
http://www.projectmanager.com/6-tips-lessons-learned-projects.php
Это могут быть кейсы с проблемами
| Category | Issue Name | Problem/Success | Impact | Recommendation |
|---|
| Procurement Management | Contract Requirements | The PM was not fully engaged in the contract process. | All requirements were not included in the initial contract award. A contract modification was required which added a week to the project. | PM must be fully engaged in all contract processes. This must be communicated to both PM and contract personnel. |
| Human Resources Management | Award Plan | There was no plan for providing awards and recognition to team members. | Toward the end of the project morale was low among the project team. There was increased conflict and team members were asking to leave the project. | The PM should institute and communicate an awards/recognition program for every project. |
| Scope Management | Scope Creep | Stakeholders continuously tried adding to the project scope throughout the project lifecycle. | The PM did not have a plan for addressing scope creep and allowed some requirements to be added until the sponsor stopped it. Overall project delay of 3 weeks was the result. | The PM must have an approval process for any proposed scope changes and communicate this process to all stakeholders. |
| Quality Management | Building Material | A process for determining acceptable building material quality was planned into the project. | This allowed the project team to work with the contractors to smoothly ensure all materials were of acceptable quality and avoided any re-work and delays associated with substandard material. | Always plan quality standards and allowances into the project plan. This helps avoid delays and cost overruns. |
| Risk Management | Zoning Approval | A risk was identified that there may be delays in receiving approval from the county zoning board. This was a success because it was identified early and planned for. | Impact was minimal because the PM included potential zoning delays into the project schedule. | Always consider external impacts on the project cost and schedule. This must be continuous throughout the project lifecycle. |
http://www.lessonslearned.ru/lessons-learned-art-of-project-closure
